Tech support assistant
Helps customers resolve technical issues from your documentation with clear instructions and video guides. Escalates to an engineer with full context.
When to use it
IT products, complex hardware, B2B services.
How it works — example
- Input
- A customer of an IT product: "I can't log in, it shows error 403."
- Agent actions
- The agent knows the docs, checks common causes, and walks through clear steps.
- Result
- The customer gets a 4-step guide with screenshots and solves it themselves 70% of the time, no engineer needed.
Business impact
Month 1: -50% time on routine tickets. Month 3: saves one support headcount. Month 6: +40% customer satisfaction.
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