Complaint and review handling
Collects reviews from Google, Facebook, and marketplaces. Classifies them, responds, and escalates critical cases to leadership.
When to use it
Businesses that actively manage reputation: retail, hotels, restaurants.
How it works — example
- Input
- Google Maps: "Ordered delivery, it came cold, rude courier, giving it 2 stars."
- Agent actions
- The agent spots the negative review, classifies it as "delivery issue," and writes an apology with compensation.
- Result
- Within 30 minutes the customer gets a 20% discount, the complaint is resolved, and the service lead is in the loop.
Business impact
1 month: 100% review coverage. 3 months: +0.3-0.5 to your average rating. 6 months: one PR manager headcount saved.
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