Customer Service & Support

First-line chatbot

Answers 70-80% of customer questions automatically. Escalates only the hard cases to an agent, with full context.

When to use it

Any business handling 100+ inquiries a day.

Input: A customer writes in Telegram: "What's the status of my order #12345?"
Agent actions: The bot pulls the status from 1C, sees it shipped yesterday, and composes a reply with the tracking number.
Result: In 3 seconds the customer gets: "Order #12345 is on its way, tracking 20450..., delivery tomorrow."

1 month: -60-70% load on agents. 3 months: 2-3 support headcounts saved. 6 months: 24/7 coverage with no night shifts.

Takes inbound calls, answers common questions, books appointments with the right specialist, and reminds customers of their visit.

Collects reviews from Google, Facebook, and marketplaces. Classifies them, responds, and escalates critical cases to leadership.

A channel bot that lives in the customer's messenger, answers questions, takes orders, and gives delivery status.

Reviews every call for script adherence, flags conflict moments, and scores service quality.