AI agents: IT & Support
17 production-ready agents in IT & Support. Each one describes what it does, a practical example, the effect month by month, a payback calculation tied to a real role, and the systems it reads data from.
Controls access and roles in systems (SAP), identifies excessive rights and conflicts of authority.
Monitors servers, network, and network service availability.
Maintains a database of IT instructions and answers employee questions based on it.
Monitors the regularity of backups for critical systems (ERP, LIMS, QMS), tests recovery, and signals failures.
Monitors integrations between systems (SAP↔WMS↔MES↔BI), detects exchange failures and data delays.
Configures and monitors data exchange between ERP, CRM, LIMS, MES, and the website, catching synchronization failures.
Monitors suspicious activity, phishing, and vulnerabilities, alerts IT security, and trains personnel.
Triage alerts, detects anomalies, and escalates incidents.
Receives IT requests, resolves typical problems, and routes complex ones to engineers.
Conducts cyber training and phishing simulations for staff, monitors awareness levels.
Receives, classifies, and routes employee IT requests, answers typical questions, and monitors resolution times.
Conducts educational phishing simulations, assesses employee resilience, and trains those who fall for the bait.
Analyzes system logs for anomalies and early signs of failures or attacks, alerting engineers.
Resolves typical IT requests: access, passwords, software, instructions - 24/7, escalates complex issues to engineers.
Manages system access rights by role, controls issuance/revocation upon job change or termination.
Manages inventory and policies for work devices, updates and protection, controls compliance.
Monitors system availability and signals failures before users notice them.