AI agents: IT & Support
What each IT & Support agent does, an example, the monthly effect and payback.
- Agent for Access Management
Controls access and roles in systems (SAP), identifies excessive rights and conflicts of authority.
Payback 4-7 months - Backup and Recovery
Monitors the regularity of backups for critical systems (ERP, LIMS, QMS), tests recovery, and signals failures.
Payback 4-5 months - System Integrations
Configures and monitors data exchange between ERP, CRM, LIMS, MES, and the website, catching synchronization failures.
Payback 4-5 months - Cyberthreat and Phishing Monitoring
Monitors suspicious activity, phishing, and vulnerabilities, alerts IT security, and trains personnel.
Payback 5-7 months - Cyber Incident Agent (SOC)
Triage alerts, detects anomalies, and escalates incidents.
Payback 7-11 months - Agent for Anti-Phishing and Cyber Training
Conducts cyber training and phishing simulations for staff, monitors awareness levels.
Payback 3-6 months - Anti-Phishing and Training Agent
Conducts educational phishing simulations, assesses employee resilience, and trains those who fall for the bait.
Payback 3-7 months - Log and Anomaly Analytics
Analyzes system logs for anomalies and early signs of failures or attacks, alerting engineers.
Payback 4-6 months - Access and Role Management
Manages system access rights by role, controls issuance/revocation upon job change or termination.
Payback 4-5 months - Device Management (Endpoint)
Manages inventory and policies for work devices, updates and protection, controls compliance.
Payback 2-4 months - System Monitoring and Alerts
Monitors system availability and signals failures before users notice them.
Payback 4-5 months - Incident Response
In a security incident, automatically isolates affected systems, gathers context, initiates playbooks, and prepares post-mortems.
Payback 5-8 months
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- Testing 1C Releases and Enhancements
Tests updates and enhancements of accounting/production systems before implementation, catching regressions.
Payback 4-5 months - Industrial Control Systems (ICS) Protection
Monitors the security of industrial systems (SCADA/MES), segmentation, and access, and signals threats.
Payback 4-7 months - Automation of Routine Processes
Identifies and automates repetitive manual operations between systems.
Payback 4-5 months - IT Asset Inventory
Manages records of equipment, licenses, and software with deadlines and responsible parties.
Payback 3-4 months - IT Helpdesk (1st Line)
Receives and resolves typical employee IT requests, escalates complex ones.
Payback 4-5 months - IT Support Assistant (IT helpdesk)
Receives internal IT requests from operators and office staff, resolves typical issues (access, passwords, software), and routes complex ones.
Payback 5-6 months - IT Incident Management
Registers and manages IT incidents by priority, escalates critical ones, and monitors resolution time.
Payback 4-6 months - SaaS and License Management
Inventories SaaS subscriptions and licenses, identifies unused and duplicate ones, optimizes quantity and rates, and controls renewals.
Payback 3-6 months - Vulnerability Management
Scans systems for vulnerabilities, prioritizes by risk, tracks remediation and patches, and controls compliance.
Payback 5-8 months - Corporate AI Protection
Protects corporate AI agents from attacks (prompt injection, data leakage), controls bot actions and access.
Payback 5-8 months - Software and License Inventory Agent
Maintains records of installed software and licenses across workstations and servers, identifies unlicensed and unused software.
Payback 4-7 months - Copilot Agent for 1C Customizations
Assists developers with 1C customizations: explains code, suggests queries and solutions, and accelerates typical accounting tasks.
Payback 5-8 months - L1 Store Support Agent
Receives and resolves tickets from cash registers, scales, scanners, and applications.
Payback 4-7 months - OT Network Monitoring Agent (SCADA/ICS)
Monitors industrial protocols (Modbus, DNP3, IEC 61850) in substations and SCADA, detects anomalous activity. Baseline OT traffic behavior. SCADA intrusion detection. Correlation of IT and OT events.
Payback 8-14 months - Backup Power Agent
Manages generators and system priorities during blackouts.
Payback 4-7 months - Employee IT Support Agent (ITSM)
Processes employee IT requests, routes incidents, and handles typical queries. Classifies tickets. Provides automatic solutions for common problems. Escalates incidents.
Payback 3-6 months - Agent for Asset Management (CMDB)
Manages IT equipment, licenses, and deadlines, reminds about renewals and replacements.
Payback 3-5 months - Account Management Agent
Automates the creation, modification, and blocking of accounts in conjunction with HR events: hiring, transfer, and termination.
Payback 4-7 months - Code Review and DevOps
Reviews code for errors and vulnerabilities, assists with CI/CD, automates routine DevOps tasks.
Payback 3-6 months - FinOps & Cloud Costs
Analyzes cloud costs, identifies unused resources and suboptimal tariffs, and proposes savings without performance loss.
Payback 3-6 months - TMS/WMS/EDI Integrations with Clients
Helps map and configure order and status exchange with client systems.
Payback 5-9 months - Access and Rights Keeper (RBAC)
Maintains a role and rights matrix based on RBAC principles, controls who has access to which folders and systems, and identifies excessive rights.
Payback 2-4 months - Data Management and Master Data
Controls the quality and consistency of master data (counterparties, materials, objects) between SAP and other systems, identifying duplicates and discrepancies.
Payback 5-8 months - Access & Account Management
Manages accounts and permissions and removes unnecessary access upon changes.
Payback 4-6 months - Agent Builder (Platform)
Enables rapid creation of new AI agents for specific departmental tasks without development from scratch.
Payback 3-6 months
MCP access
Counterparty checks, sanctions screening and a search over the catalogue of ready AI agents straight from Claude, Cursor or any MCP client. 20 calls free.
20 calls free, no card. Then from 590 UAH per month.