NPS and Service Quality
NPS and Service Quality is an Initask AI agent that launches satisfaction surveys and evaluates operator service quality.
How it works in practice
After an interaction, the agent surveys the customer and evaluates the operator's response quality, improving service based on data.
What changes and when
- 1 month
- Service Quality Under Evaluation
- 3 months
- Customer Voice Heard
- 6 months
- Higher Satisfaction
Cost and timeline
- Implementation
- $1 250-1 750
- Subscription
- $130-170 / mo
- Time to launch
- 2-4 weeks
- Payback
- 2-3 months
The range is indicative and depends on volumes and the state of your data.
Data sources and integrations
- billing system
- CRM
- Telegram/Viber
Telegram anti-spam
Removes recruitment, crypto and betting spam from a Telegram group. The verdict is a formula with open weights, not a model. One group free.
1 group free, no card. Then from 249 UAH per month.
Frequently asked questions
What does the NPS and Service Quality agent do?
NPS and Service Quality launches satisfaction surveys and evaluates operator service quality.
How does it work in practice?
After an interaction, the agent surveys the customer and evaluates the operator's response quality, improving service based on data.
Which systems does NPS and Service Quality work with?
Typical data sources for this agent: billing system, CRM, Telegram/Viber, Email. If your system is not on the list, the connection is built for the specific case: via API, exports or a buffer database.
How much does NPS and Service Quality cost and when does it pay off?
Indicative: implementation $1 250-1 750, subscription $130-170 per month, payback 2-3 months. The number comes from the real role the agent offloads, and the exact price is calculated on your volumes after a short process review.
How long does the launch take?
Roughly 2-4 weeks from the moment data access is in place. Before production there is a parallel period when the agent computes alongside your people and its numbers are reconciled with yours.
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