Satisfaction Surveys (NPS/CSAT)
Satisfaction Surveys (NPS/CSAT) is an Initask AI agent that launches customer surveys and synthesizes NPS/CSAT with insights.
How it works in practice
The agent collects NPS after transactions and shows what specifically detracts from the experience, enabling corrections.
What changes and when
- 1 month
- Customer voice summarized
- 3 months
- NPS growth
- 6 months
- Better product
Cost and timeline
- Implementation
- $850-1 250
- Subscription
- $90-110 / mo
- Time to launch
- 2-4 тижні
- Payback
- 3-4 міс
The range is indicative and depends on volumes and the state of your data.
Data sources and integrations
- CRM
- Excel/Google Sheets
- Telegram/Viber
Frequently asked questions
What does the Satisfaction Surveys (NPS/CSAT) agent do?
Satisfaction Surveys (NPS/CSAT) launches customer surveys and synthesizes NPS/CSAT with insights.
How does it work in practice?
The agent collects NPS after transactions and shows what specifically detracts from the experience, enabling corrections.
Which systems does Satisfaction Surveys (NPS/CSAT) work with?
Typical data sources for this agent: CRM, Excel/Google Sheets, Telegram/Viber, Email. If your system is not on the list, the connection is built for the specific case: via API, exports or a buffer database.
How much does Satisfaction Surveys (NPS/CSAT) cost and when does it pay off?
Indicative: implementation $850-1 250, subscription $90-110 per month, payback 3-4 міс. The number comes from the real role the agent offloads, and the exact price is calculated on your volumes after a short process review.
How long does the launch take?
Roughly 2-4 тижні from the moment data access is in place. Before production there is a parallel period when the agent computes alongside your people and its numbers are reconciled with yours.
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