IT & Security
First-Line IT Helpdesk
Helps employees with common IT issues: VPN, passwords, access, setup. Escalates only the hard cases to an engineer.
When to use it
Companies of 50+ with a heavy IT load.
How it works — example
- Input
- An employee posts in Slack: "My VPN isn't working."
- Agent actions
- The bot runs diagnostics: checks whether the client is running, access rights, and server status, then gives instructions.
- Result
- In 70% of cases the issue is resolved in two minutes with no engineer ticket created.
Business impact
Month 1: 60% fewer first-line tickets. Month 3: saves 1 junior IT FTE. Month 6: 24/7 coverage with no on-call rotations.
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